Your Safety Matters

1 Our Approach to Safety

PingXO was built to enable honest, fun, anonymous interaction — but never at the cost of someone's wellbeing. We believe that anonymous expression is a positive force when paired with strong safety guardrails.

Our safety approach has three layers: proactive content filtering before delivery, reactive moderation when content is reported, and legal cooperation in serious cases.

2 What Is Not Allowed

The following content is strictly prohibited on PingXO and will result in account suspension or permanent ban:

• Harassment, bullying, or threats directed at any person.
• Hate speech targeting someone's race, religion, gender, sexuality, disability, or nationality.
• Sexual content involving minors (CSAM). We report all such content to the appropriate authorities immediately.
• Sharing someone's private information without consent (doxxing).
• Self-harm encouragement or content that glorifies suicide or eating disorders.
• Spam, phishing links, or malicious content.
• Impersonation of other individuals or organisations.

3 Protecting Young People

PingXO requires users to be at least 13 years old. We take extra precautions to protect younger users:

• Age verification prompts during sign-up.
• Stricter content filters applied to accounts we believe belong to younger users.
• School-mode settings that parents or guardians can request.
• Immediate account removal upon discovery of underage users under 13.

If you believe a minor is being harassed or exploited on PingXO, report it immediately using the in-app report button or by emailing safety@PingXO.com.

4 Your Controls

Blocking & filtering

You can block specific senders (identified by device fingerprint) so they cannot send you future messages. You can also enable keyword filters to automatically hide messages containing certain words or phrases.

Pausing your inbox

You can temporarily disable your PingXO link at any time. While paused, no new messages can be sent to you.

Deleting messages

Delete any message from your inbox at any time. Deleted messages are removed immediately and cannot be recovered.

Reporting

Tap the flag icon on any message to report it. You can report for harassment, hate speech, spam, self-harm content, or other reasons. We review all reports.

5 Mental Health & Wellbeing

Anonymous feedback can sometimes be hurtful, even when that's not the intent. We encourage you to:

• Take breaks from your inbox if messages are affecting your mood.
• Enable "positive-only" mode to filter for supportive messages.
• Reach out to a trusted friend, family member, or mental health professional if you're struggling.

If you're in crisis or having thoughts of self-harm, please reach out to a helpline in your country. In India: iCall – 9152987821. Internationally: findahelpline.com.

6 Reporting to Law Enforcement

While our default is to protect sender anonymity, we will disclose sender information to law enforcement when:

• We receive a valid court order, subpoena, or legal process.
• We believe in good faith there is an imminent threat to someone's life or safety.
• Content involves child sexual abuse material (mandatory reporting).
• We are required to do so under applicable law.